Warranty

All products purchased from Atela07 come with a statutory warranty of conformity. Here you will find what the warranty covers, the applicable periods and how to file a claim.

1. Statutory warranty of conformity

As a consumer — a natural person, you benefit from a statutory warranty of conformity of the goods under Bulgarian law implementing the requirements of Directive (EU) 2019/771.

The warranty covers non-conformities of the goods with the sales contract that existed at the time of delivery and become apparent within the warranty period.

2. Warranty period

2 years from the date of delivery of the goods for consumers — natural persons.

During the first year after delivery, the non-conformity is presumed to have existed at delivery unless proven otherwise. After this period, the burden of proof lies with the consumer.

For purchases by legal entities and traders, the rules of the Commerce Act and the terms agreed between the parties apply.

3. What the warranty covers

  • Manufacturing defects in the material or workmanship.
  • Non-conformity of the delivered goods with the description, type, quantity or quality specified at the time of ordering.
  • Absence of characteristics that were stated or are customary for this type of product.
  • Defects in welds, protective coating or mechanisms of metal boxes and structures.

4. What the warranty does not cover

  • Normal wear and tear during ordinary use.
  • Damage caused by improper installation, storage or use other than intended.
  • Mechanical damage, impacts, deformations or loading beyond the permissible limit.
  • Corrosion resulting from unsuitable storage conditions, an aggressive environment or a damaged protective coating after delivery.
  • Damage occurring during transport arranged by the buyer.
  • Products that have been altered, modified or repaired by third parties.

5. How to file a claim

The claim is submitted in writing to info@atela07shop.com or by phone at +359 87 867 8603. Please attach:

  • Order number or proof of purchase (invoice or receipt).
  • A brief description of the identified problem.
  • Photos of the defect, where applicable.

6. Handling the claim

We register every claim and notify you of the outcome within 30 days of its submission.

For a justified claim, you have the right to choose between repair or replacement of the goods. Where repair or replacement is impossible or disproportionate, you may request a price reduction or termination of the contract and a refund of the amount paid.

The costs of return and re-delivery for a justified claim are at our expense.

7. Custom-made products

Products manufactured to individual dimensions and specifications are also subject to a warranty of conformity with the agreed parameters. The warranty does not cover non-conformities arising from inaccurate dimensions or specifications provided by the customer.

8. Contact for warranty matters

ATELA 07 Ltd
Address: Plovdiv, 7 Asen Hristoforov St.
Email: info@atela07shop.com
Phone: +359 87 867 8603
Working hours: Monday – Friday, 8:30 – 17:30

These warranty terms are effective as of August 2026.