These Terms and Conditions govern the relationship between Atela07 and the users of the atela07shop.com online shop. Please read them carefully before using the site.
1. General provisions
1.1. These Terms and Conditions govern the relationship between the merchant and consumers in connection with the purchase of goods through the online shop available at atela07shop.com.
1.2. By using the site and submitting an order, the consumer accepts and agrees to these Terms and Conditions.
2. Merchant details
Company: [company legal name]
UIC: [fill in UIC]
VAT No.: [fill in VAT number]
Registered office and address of management: Plovdiv, 7 Asen Hristoforov St.
Manager: [manager’s name]
Email: info@atela07shop.com
Phone: +359 87 867 8603
3. Definitions
- Merchant — the company operating the atela07shop.com online shop.
- Consumer — any natural or legal person who uses the site and/or orders goods.
- Goods — the metal products and related items offered in the shop.
- Order — a request to purchase one or more goods, submitted by the consumer.
4. Ordering and conclusion of the contract
4.1. The consumer places an order by adding the desired goods to the cart and confirming the order.
4.2. The contract of sale is deemed concluded at the moment the merchant confirms the order.
4.3. The merchant is entitled to refuse or amend an order in the event of lack of stock, an obvious error in the price or inability to fulfil it, notifying the consumer accordingly.
5. Prices and payment
5.1. All prices are stated in euro (€), VAT included.
5.2. The payment methods are described in detail in the “Delivery and payment” section.
5.3. The merchant is entitled to change prices; such changes do not affect orders already confirmed.
6. Delivery
The terms, timeframes and prices for delivery are described in detail in the “Delivery and payment” section. Delivery is carried out by the courier companies Econt and Speedy.
7. Right of withdrawal and returns
7.1. Under the Consumer Protection Act, a consumer who is a natural person has the right to withdraw from the distance contract within 14 days of receiving the goods, without giving a reason.
7.2. The right of withdrawal does not apply to goods made to individual order or clearly personalised according to the consumer’s requirements (e.g. metal products made to specified dimensions), pursuant to Art. 57 of the Consumer Protection Act.
7.3. When exercising the right of withdrawal, the goods must be returned in merchantable condition, undamaged and with the packaging preserved. The cost of return is borne by the consumer, unless the goods are defective or were delivered incorrectly.
7.4. The merchant refunds the amount paid within 14 days of being notified of the withdrawal. Details are set out in the “Return policy”.
8. Warranty and complaints
8.1. The goods carry a statutory guarantee of conformity under the Consumer Protection Act. The consumer has the right to file a complaint if the goods do not conform.
8.2. Complaints are accepted at info@atela07shop.com or by phone on +359 87 867 8603.
9. Intellectual property
All content on the site — texts, images, logo and design — is the property of the merchant and is protected by law. Copying without permission is prohibited.
10. Personal data
Personal data is processed in accordance with the “Privacy policy” and in compliance with Regulation (EU) 2016/679 (GDPR).
11. Out-of-court dispute resolution
In the event of a dispute, the consumer may contact the Commission for Consumer Protection (CCP) or the European Commission’s online dispute resolution (ODR) platform: ec.europa.eu/consumers/odr.
12. Amendments to the Terms and Conditions
The merchant is entitled to update these Terms and Conditions. The current version is always available on this page.
These Terms and Conditions are effective as of May 2026.