Return Policy
If the goods you received do not meet your expectations, you have the right to return them. Here you will find the conditions, deadlines and steps for return and claim.
1. Right of withdrawal within 14 days
Under the Consumer Protection Act, a consumer — a natural person has the right to withdraw from a distance contract within 14 days of receiving the goods, without stating a reason and without owing compensation or a penalty.
The period starts from the day on which you or a third party designated by you takes possession of the goods.
2. When the right of withdrawal does not apply
Under Article 57 of the Consumer Protection Act, the right of withdrawal does not apply to:
- Goods made to the consumer's order or according to their individual requirements — for example metal products and boxes made to specified dimensions.
- Goods which, after delivery, have been inseparably mixed with other goods.
These exceptions apply only to the right of withdrawal. The right to claim for a defect or non-conformity remains in force.
3. How to return goods
Notify us within 14 days at info@atela07shop.com or at +359 87 867 8603, indicating:
- The order number.
- Which items you wish to return.
- A bank account for refunding the amount when paying by cash on delivery.
After confirmation from us, send the goods to: Plovdiv, 7 Asen Hristoforov St.
4. Condition of the returned goods
The goods must be returned in a merchantable condition — without signs of use, damage or installation, with the original packaging and accompanying documents preserved.
The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature and characteristics.
5. Return costs
The direct costs of returning the goods are borne by the consumer, except where the goods are defective, damaged or delivered by mistake — in these cases we cover the costs.
Please note that for bulky and heavy metal products the transport costs may be significant.
6. Refund
We refund the amount paid within 14 days from the date on which we were notified of the withdrawal. We are entitled to withhold the refund until we receive the goods or until you provide proof of dispatch.
The amount is refunded by bank transfer to an account indicated by you. The initial delivery costs are refunded up to the amount of the cheapest standard method offered by us.
7. Claim for a defect or wrong delivery
If you receive defective, damaged or goods different from those ordered, contact us as soon as possible. We will arrange a replacement or refund at our expense. Detailed terms can be found in the “Warranty” section.
8. Contact for returns
ATELA 07 Ltd
Return address: Plovdiv, 7 Asen Hristoforov St.
Email: info@atela07shop.com
Phone: +359 87 867 8603
Working hours: Monday – Friday, 8:30 – 17:30
This policy is effective as of August 2026.